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Hotel Night Auditor

Program Name: Night Audit / Front Office Operations

Level: Level 2 — National Vocational Qualification of Jamaica (NVQ-J)

This program prepares you to manage front desk responsibilities and financial reporting during night shifts in hospitality establishments.

🎯 What You’ll Learn

You’ll be trained in:

Checking in and checking out guests

Handling reservations and cancellations

Reconciling daily hotel accounts and transactions

Night audit procedures and reporting

Customer service and guest relations

Handling guest complaints and emergencies

Basic computer and hotel management software

🕒 Course Duration

Typically 3–6 months, depending on full-time or part-time schedules

🎓 Certification

You’ll earn a HEART/NCTVET Level 2 Certificate in Night Audit / Front Office, recognized locally and across CARICOM.

Prepares you for employment as a night auditor, front desk clerk, or reservations assistant.

💼 Career Opportunities

After certification, you can work as:

Night Auditor / Front Desk Clerk

Reservations Officer

Guest Services Assistant

Hotel Accounting Assistant

Front Office Supervisor (with experience)

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